Utilizing VOIP Effectively With Internet Fax Services
When it comes to fax to email/email to fax services, using VoIP technology can at times be problematic. VoIP or Voice over Internet Protocol utilizes transmissions through the Internet. Services like Skype and Vonage use this technology. There are seemingly no problems when it comes to voice and voice messages, however, there were some issues that were reported with regards to making use of an online fax service number.
A lot of times the reason for this is with the service providers end. In order for the system to work correctly for fax, they need to properly configure their system to handle fax transmissions. If this is not configured correctly, no matter how much you coax it, the receiver would still see spotty transmissions and there would be a lot of errors in communication. Even if you can get the VoIP service to configure their services to deal with fax traffic, it might not stay that way. As an effect, there is a possibility that it would work flawlessly fine one moment, and would just become problematic again the next. There are also instances when a long distance service would be subcontracted by the long distance provider, without the knowledge of the customer, resulting to an error prone service and truly spotty transmissions.
When signing up for a new service, these things need to be considered. That’s where a free trial comes in handy. In the event that a client of yours encounters difficulty in sending a fax by using VoIP, you can recommend to them to send you a test fax using 10-10-220 (Telecom *USA/MCI Worldcom). Instead of dialing directly, they would need to dial 1010-220-111-111-1111 where the 1s are the telephone number supplied by you for receiving faxes. If the fax goes through, then the problem is with their VoIP provider, and they’ll need to find a different provider in order to send faxes or get in touch with their provider to see if they can get the configuration changed.
If after trying out the 1010-220 option, and they still encounter problems, try to ask them what type of machine they are using, as well as the kind of error in transmission that they receive whenever they would be sending the fax to your online service. You would be able to get all the support that you need with an email to fax/fax to email service. Also, if it’s an HP machine, it might be one of the batch of fax machines that HP produced that contained a firmware bug that was causing problems when sending in ECM mode. This was meant to have been fixed, but on a number of machines it might still be a problem.
It is a great way to work with a fax to email/email to fax online service provider, so that the space that is used by an office equipment with a digital method of sending/receiving faxes could be reduced. One of the keys that could lead to getting an excellent service is selecting the right company that provides the right support and has the skills and knowledge pertaining to the service offered. Check out different reviews to see if there are satisfied customers who made use of the service productively, and try to look for free trials so that you may see if they are offering the services that you need. Make sure that support is readily available for any issues like VoIP problems where you can get speedy information on how to proceed. Keeping these few things in mind will go a long way towards making your transition from in-house, office equipment to online transmission easy and straightforward.